Making better landlords.

Rent collection:

I create the impression that I am professional by using an online rent collection software that:

Tracks payments,
Adds late fees,
Automatically invoices tenants,
Allows me to add both one-time and recurring expenses; and
Optionally, prevents tenants from making partial payments.

True

False

Documentation:

I have templates with detailed instructions on how to modify them for each property. As a result:

My team can easily find and access the documents because we have strong written policies to guide them to the correct template; and
My team knows where to file the completed version(s) for each property and/or tenant.

True

False

Processes:

I have documented my processes, including checklists, that enable my team to handle business events either largely or entirely without my day-to-day input.

My documented processes include two or more of the following:

Managing a tenant turn (e.g. vetting tenants and processing applications), and/or
Managing maintenance requests (or preventive maintenance orders), and/or
Managing receipts and bookkeeping

As a result of this process documentation, I have automated (or delegated) many of my processes to others.

True

False

Maintenance:

I can rest easy knowing that:

Maintenance requests are being received; and
The damage is quickly mitigated; and
My vendors are dispatched in a timely fashion; and
I track work requests and service orders through each stage of the process; and
I keep records of work completed as well as work-in-progress at the per-property level.

True

False

Reporting/Books:

I am confident in my financial decisions because:

I track key metrics of my rentals and portfolio; and
My books are current and well organized with proper documentation.

True

False

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OPERATIONS ASSESSMENT

Choose the one that IS THE CLOSEST fit.